Terms of service

Terms of Service

Welcome to Seven Slot United Brands. By using our website or placing an order with us, you agree to the terms below.

These terms are here to keep expectations clear for everyone and to explain how orders, custom work, shipping, returns, website content, and community interactions are handled.

1. Order Processing & Fulfillment

We are a small, family-run business and work hard to process orders as quickly as possible.

Most non-custom orders are processed within 3–5 business days unless otherwise noted on the product listing or website.

Custom orders may require additional time depending on the project, artwork, approvals, quantity, and production requirements.

If we are attending an event, temporarily away from the shop, or experiencing a delay, we will post updated information on the website whenever possible.

Business days do not include weekends or major holidays.

2. Custom Orders

All custom orders are final sale and non-refundable.

Before production begins, we may provide a mockup or proof for approval and confirm important details such as:

• Spelling

• Size

• Colors

• Artwork

• Placement

• Other order-specific details

It is the customer’s responsibility to review the final mockup and information carefully before approval.

Once you approve the order and production begins, the order is considered final.

We produce custom items based on the information and artwork you approve, so we are not responsible for errors that were included in the approved design or order details.

3. Returns & Exchanges

Non-custom items may be returned as outlined in our Returns & Refunds Policy.

Returned items must be unused, in brand-new condition, and shipped back within the required return window.

Shipping charges are non-refundable.

For size exchanges, the customer is responsible for shipping the original item back to us and for the shipping cost of the replacement item.

Custom items are not eligible for returns, exchanges, or refunds.

4. Shipping

Orders are shipped using USPS or FedEx, depending on the shipping option selected at checkout.

Once an order has been handed to the carrier, delivery timing and transit are handled by the shipping company.

If a package becomes delayed or appears to be missing, we may open a claim or service request with the carrier. The carrier must be given time to investigate and attempt to locate the shipment.

We cannot replace a package while the carrier is still investigating.

If the shipping carrier officially declares the package lost, we will replace the order.

If tracking shows that a package has been delivered, we are unable to replace the order. Delivery questions or disputes must be handled directly with the carrier, which can review delivery scan and location information.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Any additional shipping charges caused by an incorrect address, incomplete address, returned package, or requested reshipment are the responsibility of the customer.

For complete shipping information, please review our Shipping Policy.

5. Website Content & Intellectual Property

The designs, graphics, photographs, artwork, text, logos, product images, website content, and other creative materials displayed on this site belong to Seven Slot United Brands or the applicable affiliated brand unless otherwise stated.

This includes content associated with:

• Custom4x4Badges

• Seven Slot Sisterhood®

• The Jester Graphics

• BuyClubMerch

You may not copy, reproduce, distribute, resell, alter, republish, or use our original designs, images, artwork, or website content for commercial purposes without written permission.

Purchasing a physical product does not transfer ownership of the underlying artwork, design, photography, or intellectual property unless specifically agreed to in writing.

6. Customer-Supplied Artwork

When you provide artwork, logos, graphics, photos, or other files for a custom order, you are confirming that you have the right or permission to use those materials.

You are responsible for obtaining any necessary permissions, licenses, or approvals for artwork you submit.

We reserve the right to decline any project if we believe the supplied artwork may violate another party’s copyright, trademark, or other rights.

7. Product Appearance

Colors may appear differently on screens than they do on finished products because monitors, phones, printers, materials, lighting, and production methods all display color differently.

Unless specifically agreed to in writing, we cannot guarantee an exact color match to a screen image, photograph, vehicle paint color, or another previously produced item.

Minor variations may occur between products, materials, and production methods.

8. Pricing & Availability

Prices, product availability, shipping options, and promotions may change without notice.

We reserve the right to correct pricing errors, product information errors, or other mistakes on the website.

If an error affects an order that has already been placed, we will contact you before proceeding whenever necessary.

9. Community Standards

Seven Slot Sisterhood® communities and social spaces are built around connection, respect, and supporting one another.

When interacting in our communities or on our social media pages, we expect members to follow the posted community rules and treat others respectfully.

We reserve the right to remove posts, comments, or community access when someone repeatedly violates community guidelines or creates unnecessary conflict.

10. Refusal of Service

We reserve the right to refuse or cancel an order when reasonably necessary, including situations involving fraud, abuse, harassment, prohibited content, intellectual-property concerns, or requests we are unable to produce safely or appropriately.

We also expect respectful communication. Rude, abusive, threatening, or repeatedly disrespectful behavior toward our team may result in an order being canceled and service being refused.

Please understand that repeatedly rushing, pressuring, or demanding unrealistic turnaround times will not move an order ahead of others or change our production schedule. We process orders as efficiently as we can and in the order and timeframe appropriate for the work.

If an order is canceled by us before production begins, any applicable payment will be refunded.

11. Questions

If you have questions about an order, custom project, product, or policy, please contact us before placing or approving your order.

We would much rather answer a question before production begins than try to solve an avoidable problem afterward.

Thank you for supporting Seven Slot United Brands and our family-run businesses.