Shipping policy

Shipping Policy

We work hard to get every order packed carefully and on its way as quickly as possible. Once your package has been handed over to the shipping carrier, delivery timing and transit are handled by the carrier.

Shipping Carriers

Orders are shipped using USPS or FedEx, depending on the shipping method selected at checkout.

Once your order ships, tracking information is automatically emailed to you. If you do not see the email, please check your spam or junk folder.

Tracking & Delivery

Tracking information comes directly from the carrier, so in most cases we are able to see the same tracking updates you can see.

Carrier delays can happen because of weather, holidays, routing issues, high shipping volume, or other circumstances outside our control. Once a package is in transit, we cannot change the carrier’s delivery schedule or guarantee a specific delivery date.

We send out a large number of packages every week, so we do not automatically know when an individual shipment has been delayed, misrouted, or has another delivery issue.

If something does not look right with your tracking, please contact us. We cannot begin looking into a shipping problem until we know there is one.

If Tracking Shows Delivered but You Don’t Have the Package

If your package is marked delivered but you cannot locate it, please contact your local USPS post office or the carrier that made the delivery as your first step.

Packages are scanned at delivery, and the carrier can often review the delivery scan and location information associated with it. Your local carrier has access to details that we cannot see from the standard tracking page and may be able to determine where the package was delivered.

Before contacting us, please also check:

• Around your mailbox, porch, garage, side door, or other possible delivery locations

• With other members of your household

• With neighbors

• With your apartment office, front desk, mailroom, or package area if applicable

Once a package has been marked as delivered by the carrier, we are unable to replace the order. At that point, the carrier’s delivery scan is considered confirmation that the package reached its destination, so any delivery dispute needs to be handled directly with the carrier.

We understand how frustrating it can be when a package cannot be found, and we are still happy to help point you toward the right carrier contact or next step.

Delayed, Missing, or Lost Packages

If a package appears to be delayed or missing, we can open a claim or service request with the shipping carrier when appropriate.

Once a case has been opened, we must allow the carrier time to investigate and attempt to locate the package.

We understand waiting is frustrating, but we cannot replace an order while the shipping company is still actively searching for it. The carrier has to complete its investigation and determine the package’s status.

If the shipping carrier officially declares the package lost, we will replace your order.

We cannot issue a replacement simply because tracking has stopped updating or a package is taking longer than expected. The carrier must first confirm that the shipment is lost.

Shipping Insurance

Free shipping does not include additional shipping insurance unless specifically stated.

When available, additional shipping insurance may be offered at checkout for customers who would like extra protection for their shipment.

Insurance coverage, claims, reimbursement, and eligibility are subject to the terms of the shipping carrier or insurance provider.

Please Double-Check Your Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your:

• Name

• Street address

• Apartment or suite number

• City

• State

• ZIP code

If you notice an error before your order ships, contact us as soon as possible. If the order has not yet shipped, we will update the address when possible.

Once an order has shipped, we may not be able to change or redirect the delivery address.

Any additional shipping charges caused by an incorrect or incomplete address, returned package, or requested reshipment are the responsibility of the customer.

Returned Packages

If a package is returned to us because of an incorrect or incomplete address, refused delivery, or another delivery issue outside our control, we will contact you once it has been received back at our shop.

If you would like the order shipped again, the customer is responsible for the new shipping charge.

A Quick Note From Us

We are a small, family-run business, and we ship a large number of orders every week. Every package is packed and shipped by real people on our end, but we are not notified every time a carrier delays, misrouted, or has an issue with an individual package.

If you notice a problem, please reach out and let us know.

We will help where we can, open a case with the carrier when necessary, and follow the process through. We just have to give the shipping company the opportunity to locate the package before we can determine what happens next.

If they find it, it continues on its way. If they officially declare it lost, we replace it. If it has already been marked delivered, the issue must be handled directly with the carrier.