Refund policy

Returns & Refunds Policy

We want you to be happy with your order, but we also know that sometimes a return or exchange is needed. Here’s how we handle it.

Non-Custom Items

Non-custom items may be returned for a refund as long as they meet the following requirements:

• The item must be shipped back within 3 business days of delivery

• The item must be unused and in brand-new condition

• The item must be in a condition that can be resold

Once we receive and inspect the returned item, we will issue a refund for the item price only.

Shipping charges are non-refundable.

The customer is responsible for all return shipping costs.

Size Exchanges

Need a different size? We are happy to exchange non-custom items for another size as long as the item being returned is unused and in brand-new condition.

For exchanges, the customer is responsible for:

• Shipping the original item back to us

• Shipping the replacement item back to you

We do not cover shipping in either direction.

We are a small, family-run business, and shipping costs add up quickly. To help avoid sizing issues, we provide detailed size charts on our listings whenever sizing applies.

Where to Send Returns & Exchanges

Seven Slot United Brands
15000 Citrus Country Dr., Suite 310
Dade City, FL 33523

Please include your name and order number inside the package so we can process your return or exchange without having to play detective.

Custom Items

Custom orders are made specifically for you and are non-refundable.

Before production begins:

• We provide a mockup for approval

• Sizes, spelling, colors, and other order details are confirmed

• Production does not begin until the final mockup is approved

Once you approve the design and production begins, the order is considered final.

Because we produce the order based on the information and mockup you approve, please review everything carefully before giving final approval.

If you have questions about sizing, artwork, colors, placement, or any other detail, contact us before approving your order. We would much rather answer a question up front than discover a problem after production has started.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from the final approved order, contact us so we can review the issue and make it right.